The recently introduced Z Money by Zenith Bank has been commended by some customers as a means of making banking easier for them. In introducing the product, the bank said its objective is to bring banking services closer to its customers and enhance financial inclusion among the under-banked and unbanked populace of the country.
Some customers of the bank who spoke to Daily Review Online said the new product would help to ease their businesses. A customer of the bank at Alaba market said though he has not seen the product or know what it is, “but from what you have just explained, it is good. Zenith Bank is one of the best in the country and anything from them will surely be for the good of the customers.
Z-Money is an agency banking product of the bank which entails the on boarding of agents who are expected to render basic financial services on behalf of the bank.
Through the bank’s network of agents spread across the urban and rural communities in the country, customers are able to open accounts, deposit cash into any account, withdraw cash from any bank account, transfer funds, buy airtime, pay bills, and do so much more in a convenient way.
In order to engender trust among its customers, the Bank ensures that all transactions done through the agents are PIN protected and safe.
The Group Managing Director/Chief Executive of Zenith Bank Plc, Mr. Ebenezer Onyeagwu, while commenting on the prodjct, said “the bank remains focused on providing premium financial solutions that create value for its customers wherever they are located across the country”.
He said apart from helping to extend the bank’s retail reach across all segments of the market, the adoption of the agency banking platform also demonstrates the bank’s commitment to achieving financial inclusion in the country.
Zenith Bank Plc is recognized as one of the most innovative financial institutions in Nigeria and was voted the most customer-focused bank in Nigeria for the Retail and SME segments in the 2018 KPMG Annual Banking Industry Customer Satisfaction Survey (BICSS).
The bank’s commitment to world-class service standards has led to several product innovations over the last few weeks including the “Zenith Timeless Account”, which allows Nigerians aged 55 years and above bank for free, the “Zenith Save4me”, a high interest target savings account and “Dubai Visa Service” on the Zenith Internet Banking Platform, which allows convenient application and payment for visas to Dubai.